Privacy Policy

Last updated: 13 June 2026  ·  Vizuri Care Services ABN 12 376 682 619

1. Introduction

Vizuri Care Services ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy. If you do not agree, please refrain from providing us with your personal information.

2. What Personal Information We Collect

We collect only the personal information that is necessary to provide our services and respond to your enquiries. This may include:

• Contact information — name, email address, phone number
• Service enquiry details — the nature of your support needs as you choose to share them via our contact form or in consultation
• Health and disability information — only where directly relevant to the services you request, and only with your informed consent
• Technical data — IP address, browser type, pages visited, and time on site (collected automatically via cookies and analytics tools)

We do not collect sensitive information (as defined under the APPs) without your explicit consent, except where required by law.

3. How We Collect Your Information

We collect personal information in the following ways:

• Contact forms — when you submit an enquiry via our website
• Email and telephone — when you contact us directly
• In-person or virtual consultations — as part of our service delivery
• Automatically — through cookies and website analytics tools when you browse our site

4. Why We Collect Your Information

We use your personal information to:

• Respond to your enquiries and provide the support services you request
• Coordinate care, referrals, and advocacy on your behalf (with your consent)
• Improve the quality and functionality of our website
• Meet our legal and professional obligations as a social work practice
• Send service-related communications (we do not send unsolicited marketing emails)

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:

• With your consent — for example, when making referrals to other service providers on your behalf
• Service providers — third-party tools that help us operate our website (e.g. web hosting, email delivery), who are bound by confidentiality obligations
• Legal obligations — where required or authorised by Australian law, including mandatory reporting obligations
• Safety — where disclosure is necessary to prevent a serious and imminent threat to any person's life, health, or safety

Where any third-party service providers are located overseas, we take reasonable steps to ensure they handle your information in a manner consistent with the APPs.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Secure, encrypted storage of any digital records
• Access controls limiting who can view personal information
• Secure deletion of information when it is no longer needed

While we implement appropriate safeguards, no data transmission over the internet can be guaranteed to be completely secure. If you have concerns about the security of information you have submitted, please contact us directly.

7. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site so we can improve it over time.

We may use analytics services (such as Google Analytics) that collect anonymised usage data including pages visited, time on site, and referring sources. This data cannot be used to identify you personally.

You can disable cookies through your browser settings, though this may affect some functionality of our website.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data from contact forms is retained for up to 12 months unless a service relationship is established, in which case we follow applicable professional record-keeping standards. When information is no longer required, it is securely destroyed.

9. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or outdated.

To make an access or correction request, please contact us using the details below. We will respond within 30 days. In some circumstances (set out in the APPs), we may decline to provide access — if so, we will explain why in writing.

10. Complaints

If you believe we have handled your personal information in a way that is inconsistent with the APPs, we encourage you to contact us first so we can resolve the matter directly. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the "last updated" date revised accordingly. We encourage you to review this policy periodically.

13. Contact Us About Privacy

For any privacy-related questions, requests, or complaints, please contact us: